FAQ
Frequently Asked Questions
1. Do you offer free shipping?
Yes. We offer free standard shipping worldwide on all orders, with no minimum purchase required.
2. How long does shipping take?
Orders are typically processed within 24 business hours and shipped within 3–5 business days. Delivery usually takes 8–23 business days, depending on the destination. In rare cases, delivery may take 30+ business days due to carrier or customs delays.
If your order contains multiple items, they may arrive in separate packages.
3. When will I receive tracking information?
Tracking information is normally sent within one week after your order has been fulfilled and shipped. If you have not received tracking information within 7 business days after shipment, please contact us.
4. What is your return policy?
If your item arrives damaged, defective, incorrect, or significantly different from what you ordered, please contact us within 7 days of delivery.
Eligible returned items must be unworn, unwashed, unused, and in their original condition. Approved returns must be shipped back within 7 days of receiving return instructions.
Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect due to our error. Please see our Return Policy for full details.
5. What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery and include your order number and clear photos of the item. We will review the issue and provide the appropriate next steps.
6. Do you offer exchanges?
We do not currently offer standard exchanges. If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery so we can help resolve the issue.